Shipping policy

Shipping Policy

At Petozic, we are committed to delivering your premium pet essentials with speed, care, and reliability. Below are the details of our shipping process:

1. Processing Time

  • All orders are typically processed within 24–48 hours (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

2. Shipping Rates & Estimates

  • Insured USA Shipping: We provide fast and insured shipping across all 50 states.

  • Estimated Arrival: Once shipped, your order is expected to arrive within 3–7 business days via our express logistics network.

  • Free Shipping: We offer Free Shipping on all orders over $50.

3. Order Tracking

  • When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.

  • Please allow 48 hours for the tracking information to become available.

4. Shipping Destinations

  • Currently, we specialize in serving the USA market to ensure the highest quality of service and fastest delivery times.

5. Missing or Damaged Packages

  • In the rare event that your order arrives damaged or is lost in transit, please contact us immediately at injamamulhossain817@gmail.com with your order number and a photo of the item’s condition.

  • We will address these on a case-by-case basis and work towards a satisfactory solution.

6. Contact Information

If you have any further questions regarding your delivery, please don't hesitate to reach out:

  • Email: injamamulhossain817@gmail.com

  • Support: Petozic Premium Logistics